Invoicing Action Plan – July 2025

Objective: To improve our invoice payment performance to at least 95% of invoices paid within 60 days of receipt, by addressing recurring issues within the supplier invoicing process and implementing targeted improvements.

Key Issues Identified:

• Missing Order References: Media owners not quoting the relevant order number on invoices, resulting in processing delays.
• Incorrect Email Submission: Invoices are being sent to incorrect email inboxes, preventing timely receipt and processing.
• Invoice Errors: Errors in invoice details, such as incorrect amounts, or missing information, trigger payment queries and delay approvals.
• Invoice Timing Discrepancies: Several suppliers issue invoices based on campaign start dates rather than the end date, which results in breach of the 60-day threshold despite being within agreed industry-standard terms.

Action Plan:

• Supplier Education and Communication:
  • A formal letter has been sent to all media owners outlining invoice requirements and confirming the correct submission email address.
  • In Q4 2025, we will begin targeted engagement with the media owners showing the highest levels of non-compliance, through one-to-one meetings focused on issue resolution.
• Internal Process Improvements:
  • Conduct quarterly internal reviews to assess payment timeliness and identify any root causes of delay.
  • Remediation actions will be implemented as needed to support the 95% on-time payment target.
• Monitoring and Reporting:
  • Regular progress report will be available to the Audit Committee, highlighting performance against the 95% target and improvement actions taken.
  • Learnings from each review cycle will inform ongoing refinements to both our internal processes and external supplier guidance.

Approved by:

Tim Sapsford

Managing Director, 

Posterscope, a trading division of Dentsu UK Limited